I appreciate when products and services hears people out as part of their basic service. My kid is an avid KFC diner so the brand is inevitable. I visit at least 2x a week (we go takeout and sneak out her treats in the resto we the adults want to eat, J however will be happily munching her funshots). and i notice from the receipts that the are giving out treats for survey comments. I checked it out and tried their system. Yes this is just your usual survey now online, i appreciate that they just need and value your comment and not your database to spam or sell like other online surveys. The interface is easy and you can finish the set in a minute or two. I often have good experiences at their stores (that small thing that they do writing on your paper bags are sweet i may add.) so surely i'll share the good cheers.
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And here comes my broadband service provider who would not have in the sim menu their cs number i had to look for my bill for the way to vent my frustration. It is my second for this month service interruption. Backstory is we had a change of guards in the office who does the bill processing and stuff, so we realize we missed 2cycles and eventually paid for it completely to avoid disconnection. Paid on the 15th in 2 separate documents as 1 is a check and another, cash. So 21 they disconnected, which i didn't realize was a disconnection after 6 days paid without interruption i thought maybe i was still within the cutoff, i called 22 and they said that they acknowledge payment, they ask me to reset and all is well. Yesterday 25, again no service and why would i again have the idea of it being a disconnection after 10 days of full payment? But it was, based on a scripted reply of the agent, so why wasnt i informed of a possible disconnection the first time i called? And why would they get my first half of two payments in the same bank, same day, minutes apart. Is that my problem? They accredited the bank to process right, should i follow paper trails until the bank gave it to network and then connect it to my account?
Now i have to send my bank slips to another team and they still cannot assure me of my reconnection until i send the email (my control-done.) they get my mail (a team with no contact procedure to follow up so i just wish theyd do their jobs and process their emails) they connect this mail to my account and process to reconnect my service, meanwhile i will be sitting and waiting.. And hoping all will be well. It didnt with my payments so just hope.
The irony that this country is a haven for BPO outsourcing but our local setups are just bad in giving service. Bad data, bad scripting, and bad process. It was all i am sorry but our procedure is this and that excuses festival, Huh.. Frustration. Sun cellular is the great example of bad service.
Maybe i am just a little customer but they promised services to customers like me.
Fix this please.
Oh well. You win some, you lose some.
Update : So after a day i called again. You see the internet connection is important at home in the mornings when J wants her spotify dose of disney and nursery rhymes. I spoke to agent Jules and his supervisor Charlie but still I am still getting the i did the follow up and just wait for the service to come line. Oh, consumer rights, where art thou?